Help with buying
Buying on Marketplace
- Can i buy multiple items from various sellers?
If you want to buy multiple items from various sellers, you must pay for each item separately.
- How do I purchase an item?
To purchase an item click on the Order now option in a products page. This item will then be added to your basket. You can either view your shopping bag or Buy Now. Items in My Shopping Bag are available for other people to buy so make sure you act fast if it’s something you really want. Items will not be reserved from stock until you have paid for them. Items that are no longer in stock will be shown as 'item is currently unavailable'.
- What is Paypal
Paypal is a secure online payment method, which allows you to pay or get paid quickly and easily without having to share any of your financial information. PayPal remembers your bank details, and keeps them locked up safe - so you don't have to.
- How does Paypal work on StyleAfrik.com
We use PayPal to process all Styles Afrik transactions. At check out, you will be redirected to PayPal to purchase your items. You can set up a PayPal account as part of the checkout process. When you buy an item it creates a PayPal transaction between you and Styles Afrik for the amount of the item plus shipping. When you enter your payment details the money will be transferred to Styles Afrik PayPal account (if you have paid by e-cheque it may take 5-7 days for the payment to clear).
- How long will it take to deliver my item?
Deliveries within your country will normally be quicker than international deliveries, depending on the shipping method chosen.
- My item hasn't been delivered, what should i do?
If an item has not been received after a set time period you should first contact the seller. As a last resort you should raise a dispute through PayPal. Styles Afrik is not involved in any part of the shipping process and will unfortunately not be able to offer help with shipping or delivery enquiries. Styles Afrik relies on accurate reporting and dispute resolution to maintain its fashion integrity.
- How do i cancel an order
Go to your cart list. Here you can see the status of your orders and you may cancel any order before it has been shipped by the seller.
- How do disputes works
A dispute occurs when a buyer and a seller can’t resolve a problem with a purchase directly between themselves. Disputes should be resolved through PayPal, who manage the solving of disputes and the resolution of transactions and finances.
How do disputes work?
Raising a dispute against a seller should be the absolute last resort. You should always try to solve your problems by communicating directly with the seller first. Disputes can take up a lot of time and energy, as they often require the buyer and seller to provide evidence of their role in the transaction and item delivery. You can find more information about PayPal disputes at the PayPal help.